From the moment you receive an email confirming your reservation it means that the vehicle you have chosen will be waiting for you at the place and the time you have filled in However in case of cancellation of the reservation for any reason by the customer 4 days before receipt 50% of the amount of your reservation is refunded. If the cancellation is made within 4 days of booking there is no possibility of a refund. If the cancellation or change of your reservation is due to force majeure then there should be consultation with us with one of the ways of communication in order to find the best solution.